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- The Nature Advantage
- Common Complaints
Natures TipTM
Common Complaints
See below for common complaints from Dentists and Dental Staff around the world. Please click on questions below to view the answers.
I always have to blow water out of the tip before I can go to dry air! It gets on the wall, my shoes, the floor, my patient's bib. Answer
That's because the tip you are using probably requires a proprietary adapter and the fit is not the way the syringe was designed by manufacturer. You may also be using an off brand tip that has very poor quality in it's construction. If you take a close look at the patient and back end of the tip, you will notice inconsistent air chambers, pinched inner core, and other issues relating to the quality. Another good test is to take a handful of tips and look at each one. Each tip will be different from the next.
Sometimes the tip flies right out of the syringe. Answer
That's most likely caused by one of two things.
a) The proprietary adapter requires awkward insertion moves, such as screwing tight on tip, or the yellow band has to be depressed during insertion, and you might not get the right "seating".
b) You are using a Sani-Tip® or Seal-Tight® tip in a DCI® or A-dec®-style syringe without their special adapter.
I'm having to replace O-Rings almost every two months and I'm tired of it. Answer
That's most likely because you are using a metal tip, or a Safe-Tip EZ® disposable tip with a metal inner core. Metal is much harder on the O-Rings than plastic. Just like how a metal knife will cut steak more easily than a plastic knife.
I hate the sterilization process. It is time consuming and the ultrasonic solution looks awful after a while. Answer
That's because your doctor refuses to make the switch to a much more sanitary disposable tip, such as Natures TipTM.
I'm spending more money on metal tips than on my spouse's Birthday and Christmas gifts combined! Answer
That's because metal tips get clogged with debris (biofilm) and become ineffective, or because they get accidentally lost, tossed, or flushed down sink drains during the sterilization process. Switch to Natures TipTM and buy your spouse an even nicer Birthday gift!
I lost my proprietary adapter. Now I have to order another one, and they're expensive adapters. Answer
That's because other companies require you to purchase adapters. With Natures Tip®, adapter are ALWAYS FREE!
I got these tips because they are cheap, but it seems like 15% - 20% don't work, and sometimes the inner core stem breaks off inside the adapter. What a pain to get that out. Answer
That's because you are likely using someone's house brand of a product manufactured in China. If you add up the number of bad tips with the price you paid, you'll find out that while they may be CHEAP tips, they aren't that inexpensive!
I got this new tip with a proprietary adapter, but now I have to change the way I use the air/water syringe because it obstructs my field of view. Answer
You may have purchased Pro-Tip®, or RisKontrol®, both of which have unique shapes compared to the standard metal tips you were used to using. Natures Tip® is the same length and diameter of metal tips.
We forgot to order tips, I'm out, and I can't do anything. I can't even use the metal tips I always keep on hand just in case… Answer
Once again, the proprietary adapter rears its ugly head. Natures Tip® is designed just like metal tips, so if you ever accidentally run out, your metal tips will fit just fine.
All of a sudden my syringe has more leaks than the federal government. I don't know what to do! Answer
If only you were a Natures TipTM customer. We have the best customer service program on the planet. We'll give free O-Rings, free adapters. We'll even refurbish your syringe for you at no charge.
